33bet's Privacy Policy

The Purpose of This Policy

33bet is an online entertainment platform operated for users in Bangladesh. Using our services requires providing certain personal information. The purpose of this privacy policy is to clearly inform you which information is collected, why it is collected and how that information is managed.

This policy applies to the 33bet website (https://33betapp.cam), the mobile application and all services provided. By using the platform, you are considered to have agreed to the terms described in this policy. Our Terms and Conditions also set out other important rules for using the platform in detail.

33bet is only for individuals aged 21 and above. We do not knowingly collect any information from minors. If a user is found to be under 21, their account will be closed immediately.

What Information We Collect

33bet collects different types of information at different stages. The information is described below by category:

A. Registration and Identity Information

• Full name and date of birth
• Username and password (stored in encrypted form)
• Email address
• Mobile number
• Address and nationality

B. Identity Verification Information

To ensure secure transactions and for account verification, 33bet may request the following documents when necessary:

• Photo of national ID card or passport
• Proof of address (such as a utility bill)
• Proof of ownership of the payment method

C. Financial Transaction Information

Records of transactions processed through bKash, Nagad and Rocket for deposits and withdrawals are stored. This includes the transaction amount, date and method. Sensitive information related to actual payment processing remains directly with the relevant payment provider and not on 33bet's servers.

D. Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Site usage patterns and duration
• Cookies and session data (detailed in the section below)

How Collected Information Is Used

33bet uses collected information only for legitimate and necessary purposes. The information is used for the following:

3.1 Account Management and Service Delivery

Your information is essential for completing your registration, verifying login, processing transactions and correctly providing bonuses and VIP benefits.

3.2 Security and Fraud Prevention

Technical information is analysed to detect unauthorised access, fraudulent activity and account irregularities. If any suspicious activity is detected, the relevant account may need to be verified.

3.3 Customer Support

When you contact our 24/7 live chat and email support team, your information is used to resolve issues quickly. This support is available in both Bengali and English.

3.4 Responsible Gaming

By analysing your play patterns, we can identify unusual behaviour and provide assistance when needed. In accordance with 33bet's Responsible Gaming policy, user protection is always our priority.

3.5 Communications and Notifications

You will be informed of important account updates, transaction confirmations and relevant information by email or mobile message. If you wish to stop promotional messages, you can change the option from your account settings.

Who Information Is Shared With

33bet never sells your personal information to third parties. However, information may be shared on a limited basis in the following situations to operate the service properly:

4.1 Payment Service Providers

Information necessary to complete transactions through bKash, Nagad and Rocket is exchanged with the relevant payment service providers. These providers operate under their own privacy policies.

4.2 Technology and Game Providers

Necessary technical information may be shared with third-party software and game studios used to operate the platform. In such cases, only the minimum required information is provided.

4.3 Legal Obligations

If required as part of a law enforcement order or a legitimate legal process, we may be obliged to share information with the relevant authority. In such situations, only the information legally requested will be provided.

4.4 Business Transfers

In the event of any future business merger or acquisition, user information may be transferred as part of the assets. Advance notice will be given if such a change occurs.

Cookies and Tracking Technologies

33bet uses cookies and similar technologies on its website. These are small data files stored in your browser.

5.1 Essential Cookies

Cookies that are essential for the core functionality of the site. They are used to maintain login sessions, verify security tokens and keep the payment process running. There is no option to disable these cookies.

5.2 Functionality Cookies

These cookies are used to remember your preferred language, game settings and interface preferences. They personalise your experience.

5.3 Analytics Cookies

These cookies are used to collect anonymous statistics to evaluate site performance and improve user experience. These cookies can be disabled from your browser settings.

Most modern browsers have options to control cookies. However, disabling cookies entirely may cause some site features to not work properly.

How Your Information Is Kept Secure

33bet follows industry-standard technologies and practices to protect your information. The key aspects of our security measures are described below:

6.1 Encryption

All data transmission on the website is encrypted using SSL (Secure Sockets Layer) technology. Advanced hashing methods are also used when storing passwords and sensitive information.

6.2 Access Control

Only authorised staff can access your personal information and only when necessary. All staff are bound by confidentiality agreements.

6.3 Audit and Monitoring

System security is reviewed regularly. If an unauthorised access attempt is automatically detected, the account is temporarily suspended while an investigation is carried out.

6.4 Data Breach Response

If a data breach occurs, we will act quickly and notify affected users in a timely manner where applicable. We have a response plan in place to minimise damage.

How Long Information Is Retained

33bet retains personal information only for as long as necessary. As a general rule:

• Information on active accounts — retained for as long as the account remains open.
• Information on closed or inactive accounts — kept for as long as necessary to meet legal obligations.
• Financial transaction records — retained in accordance with the period prescribed by financial regulations.
• Customer support communications — kept for a defined period for issue resolution and quality review.

When the retention period ends, information is securely deleted or anonymised so that no individual can be identified from it.

User Data Rights

As a 33bet user, you have the following rights regarding your own information:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide a summary of that information.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you can request a correction. Some information can be changed directly from your account settings; for the rest, please contact the support team.

8.3 Right to Close Your Account

You may request to close your account at any time. However, some information may need to be retained for a defined period due to legal or regulatory requirements.

8.4 Right to Opt Out of Promotional Communications

If you do not wish to receive marketing messages, there is an opt-out option in your account settings. However, it is not possible to opt out of essential notifications related to transactions.

To exercise these rights or for any questions about how we collect and use information, see the contact section below. Answers to common privacy-related questions can be found in our FAQ section.

Third-Party Websites

The 33bet platform may sometimes contain references to external websites. If you visit those external sites, their own privacy policy will apply. 33bet is not responsible for the data protection practices of those sites and users are advised to read the relevant policy before visiting them.

Payment providers such as bKash, Nagad and Rocket have their own privacy policies that apply to their services.

Future Changes to This Policy

33bet reserves the right to update this privacy policy when necessary. For any significant change:

• The "Last Updated" date at the top of the policy will change.
• Registered users will be informed by email or an in-site notification.
• For important changes, consent may be collected again.

Continuing to use the platform after a change means you are considered to have agreed to the updated policy. We recommend that you review this page regularly.

Privacy Contact

If you have any questions, complaints or requests to exercise your data rights regarding this privacy policy, please contact our support team.